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Kyo Clothing
ENVÍO GRATIS A PARTIR DE 55€

Refund policy

We have a 14-day return policy, which means you have 14 days after doing your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kyoclothing.com. You are responsible for all risks and shipping costs associated with an exchange. Kyo doesn't provide return labels and is not responsible for losses of your package during shipping to our address in order to carry out an exchange. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kyoclothing.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We can exchanges items 14 days after the package has been delivered. You can exchange your item for another size. If the new size you request is not in stock, you can exchange your order for another item of the same value.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on gift card. We don't process money returns.

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