FAQ
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
We are happy to ship worldwide.
We process orders in 1-4 bussiness days since we receive it.
National shipments: 1-2 business days.
International shipments: 6-7 business days.
All purchases after 15:00 CEST will be managed the next bussiness day.
You will receive confirmation and order tracking details via Email.
When you make your order, we'll send you a tracking number via Email.
Yes, you can exchange items of your order for another size. You got 14 days since the package was delivered for request an exchange. If the new size you request is not in stock, you can exchange your order for another item of the same value.
For more information, see EXCHANGES.
If you receive a damage item or your order is incomplete, contact us at info@kyoclothing.com and we'll give you support.
You can contact to logistics company that handles your shipment. They will give you the order status.
If you can't find a solution to your problem, contact us at info@kyoclothing.com and we'll make sure that you receive your order as soon as possible.
Absolutely, your information is safe and protected through a SSL protocol that makes payment and purchase process secure.
You can pay with Visa, Mastercard, Amex, Paypal, Apple Pay, Google Pay, Amazon Pay and Shop Pay.
We accept cryptocurrencies too.
If you have a gift card, you can use it in checkout.